Privacy Policy


This Privacy Policy was last modified on May 23rd 2018.

Instoremedia UK (“Instoremedia”, “INSM”, “us”, “we”, or “our”) operates (the “website”) and may process your Personal Information (as defined below) while you browse our website, contact us or if you engage us for our services. We take your privacy seriously and this policy aims to strike a fair balance between your personal privacy and our ability to provide you with the best possible experience of our website and electronic marketing.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the website. We will also describe the rights that you have in relation to our processing of your Personal Information.

We use your Personal Information only for the purposes of:

  • Initiating, maintaining and improving our commercial relationship with you.
  • Providing support of our products and services which are used by you.
  • Improving your experience of our website and electronic marketing.

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Instoremedia UK is the data controller for the processing of Personal Information described in this policy. Any questions or concerns regarding our processing of Personal Information may be directed to us. Our contact information is provided at the end of this page.


Parts of our website may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally Information we collect from you may include your name, company name, e-mail address, postal address and phone number (“Personal Information”).

The Personal Information you provide may be used by us to contact you if you have requested contact, requested product support or expressed interest in a service, product or commercial partnership or subscribed to an ongoing feed such as marketing e-mails or newsletters (“e-marketing”) described on the website. This processing is primarily carried out in order for us to be able to enter into an agreement with you regarding our services, to provide you with our services when such agreement is in place or to administer said agreement. We have a legitimate interest in contacting you where you have requested it, and will process your Personal Information to enable this.

We may also use your contact information to send you e-marketing about company news, news about our products or services, to provide technical support updates or for sending you other general correspondence which relates to you where you have requested it. Such processing is based on our legitimate interest in providing you with information relating to products or services which you have told us you are interested in. You always have a right to unsubscribe from receiving such information.

Like many website operators, we collect information that your browser sends whenever you visit our website (“”) through the use of cookies. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, your geographical location and other statistics. This processing is carried out as required by our legitimate interest in enhancing and improving our website and the experience of our website users. Please read our cookie policy for more information.

In addition to the above, Instoremedia may also process Personal Information when such processing is required by law or supervisory authority.

Instoremedia will process your Personal Information only for as long as it is necessary in order to fulfil the purposes described above or to fulfil any legal requirements. Once your Personal Information is no longer needed it will be deleted.


Some of our products and services are provided or supported by our network of approved partners (“Partners”), and we may pass them Personal Information you have submitted to us. Your Personal Information is only passed to Partners with strict guidelines on its usage, and only for the purposes described in this policy. We don’t pass Personal Information to third parties outside of the company or our network of approved Partners unless we sell all or part of the company itself or if required by law or supervisory authority.


3.1 Right to information and correction

You have the right to request information concerning the Personal Information we have about you and our processing of your Personal Information. If you find any inaccuracies in regards to your Personal Information that Instoremedia processes, you may request rectification of such data. Instoremedia will rectify all Personal Information that is found to be inaccurate, except for the Personal Information which is only processed for archiving purposes.

3.2 Right to erasure

Your Personal Information will not be saved for a longer period than specified above and Instoremedia will in all other cases have your Personal Information erased in accordance with applicable law. If you find that the Personal Information that we process is inaccurate or if the processing is no longer necessary, you have the right to request that we erase your Personal Information.

3.3 Right to not receive e-marketing or correspondence

If you are receiving e-marketing or other correspondence from us and no longer wish to receive such correspondence, you can unsubscribe from them at any time by clicking the “unsubscribe” link in the correspondence itself, or by contacting and requesting to be unsubscribed from future correspondence.

Please note that if you unsubscribe from one form of correspondence such as a newsletter, you will be unsubscribed from all other forms of correspondence from us by default unless you specify otherwise.

3.4 Right to object

You have the right to object to processing of Personal Information if processing is based on legitimate interest. If you object to processing of Personal Information Instoremedia must cease the processing activity unless we have compelling legitimate grounds to continue the processing.

3.5 Right to restriction of processing

You have the right to request restriction of our processing of your Personal Information if:

  • you question the accuracy of the Personal Information;
  • the processing is unlawful and you want to request limitation of processing of your Personal Information rather than have the Personal Information erased;
  • the Personal Information is no longer necessary for the purposes which it has been processed for, but you need it to establish, exercise or defend a legal claim;
  • you have objected to processing based on legitimate interest.

Restriction of processing of Personal Information means that the Personal Information is continuously stored but not further processed by Instoremedia without your consent.

3.6 Right to data portability

You have the right to receive your Personal Information in a structured, commonly used and machine-readable format, when the Personal Information was provided by you for the purpose of fulfilling our agreement with you or when you have given your consent. You may also request to have such Personal Information transferred to another data controller.

3.7 How to exercise your rights

If you wish to exercise one or more of your rights in accordance with the above you may contact us at the contact details provided below.

3.8 The right to file a complaint

If you are unsatisfied with Instoremedia’s processing of your Personal Information you always have the right to file your complaint with applicable data protection authority. Instoremedia is established in the United Kingdom,  which means that the Information Commissioner’s Office (ICO) is the lead supervisory authority for Instoremedia UK.


Our Website may contain links to other websites that are not operated by us. If you click on a third party website link, you will be directed to that third party’s website. We strongly advise you to review the Privacy Policy of every website you visit.

Instoremedia has no control over, and assumes no responsibility for, the content, Privacy Policies, or practices of any third party websites or services.


Instoremedia may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.


Your personal information is submitted to Instoremedia UK, a company registered in England and Wales, whose principle business address is:

Unit 1, Dunley Hill Farm, Crocknorth Road, Ranmore, Surrey, RH5 6SX.

Data you submit to us is held on Instoremedia UK owned or operated databases and electronic media and Instoremedia UK is the data controller of those databases and electronic media. If you have any enquiries about this Privacy Policy we will endeavour to answer them promptly. Please contact us at our address above or at:


Tel: +44 (0) 203 3973900